Refund and Returns Policy

Effective Date: October 29, 2024
Contact Information:

1. Overview

Montblancelite offers a customer-friendly return and refund policy for all items purchased on our website, applicable within 30 days of receipt. All returns require proof of purchase and must be unused, with original packaging intact.

2. Eligibility for Returns

Items eligible for returns:

  • Watches in original condition with tags attached.
  • No signs of wear, scratches, or modifications.
  • Original packaging, manuals, and warranty cards included.

3. Non-Returnable Items

The following items are not eligible for returns:

  • Customized or personalized products.
  • Clearance items or final sale products.
  • Gift cards and promotional items.

4. Return Process

  1. Initiate Return: Contact us at info@montblancelite.com with your order number and reason for return.
  2. Return Approval: Our team will respond with return instructions and approval within 2-3 business days.
  3. Ship the Product: Customers are responsible for return shipping fees. We recommend insured, trackable shipping methods.
  4. Inspection and Refund: Upon receiving the item, we will inspect it. Refunds will be processed to the original payment method within 5-10 business days if approved.

5. Exchanges

Exchanges are available for defective or incorrect items. Initiate the exchange by contacting us at info@montblancelite.com with details of the issue.

6. Refund Policy

Refunds are issued back to the original form of payment. Processing times may vary based on the financial institution.